Privacy policy

Privacy Policy

Last Updated: October 27, 2026

At LUNEXX, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, purchase products, or communicate with us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Payment method and payment verification details

  • Customer service communications

  • Device, browser, and website usage information

We do not ask customers to share banking passwords, PINs, or one-time verification codes.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill customer orders.

  • Arrange delivery through courier partners.

  • Verify payments and confirm orders.

  • Provide customer support.

  • Communicate important order updates.

  • Detect and prevent fraudulent transactions.

  • Maintain and improve our website and services.

  • Send promotional communications where permitted by applicable law and customer preferences.

3. Payment Information

LUNEXX currently offers Cash on Delivery and Bank Transfer payment options.

For Bank Transfer orders, customers may be asked to provide payment confirmation details or a transaction screenshot.

Please avoid sharing unnecessary sensitive financial information in screenshots.

Payment-related information is used for transaction verification and order processing.

4. Sharing Personal Information

We may share information with service providers where necessary to operate our business, including:

  • Shopify and related e-commerce infrastructure providers.

  • Courier and delivery partners.

  • Payment and banking service providers.

  • Customer support and communication service providers.

  • Analytics and advertising providers, where enabled.

We do not sell customer contact lists to third parties.

Information may also be disclosed where required by applicable law or lawful requests.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functionality, remember preferences, understand website performance, and provide relevant marketing where enabled.

Some cookies may be placed by Shopify or connected third-party services.

Where required, we will provide appropriate information and choices regarding non-essential cookies.

6. Data Security

We take reasonable organizational and technical measures to protect personal information.

Our store operates using Shopify's e-commerce infrastructure.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, business records, legal compliance, dispute resolution, and other legitimate purposes.

Retention periods may vary depending on the type of information and applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may contact us to request:

  • Access to personal information we hold about you.

  • Correction of inaccurate personal information.

  • Deletion of eligible personal information.

  • Information about how your data is handled.

  • Withdrawal from optional promotional communications.

Some information may need to be retained for legitimate legal or business purposes.

9. Third-Party Services

Our website may contain links to external platforms, including social media websites.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy policies of those services.

10. Children's Privacy

Our online store is intended for customers who are legally able to enter into purchase transactions.

We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

LUNEXX may update this Privacy Policy to reflect operational, technical, or legal changes.

The revised policy will be published on our website with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or your personal information:

Business Name: LUNEXX

Email: support.lunexx@gmail.com

WhatsApp: +92 305 7200064

Business Location: Lahore, Pakistan