Refund policy

Return & Refund Policy

Last Updated: October 27, 2026

At LUNEXX, customer satisfaction is important to us. We aim to ensure that customers receive the correct products in satisfactory condition.

Please review our return and refund conditions before placing an order.

1. Return Eligibility

Customers may request a return within 7 calendar days of receiving their order if:

  • The product arrives damaged.

  • The product is defective or not functioning as intended.

  • An incorrect product is delivered.

Returns for change of mind, personal preference, or ordering the wrong item are not accepted under our standard return policy.

This policy does not limit any rights customers may have under applicable law.

2. Conditions for Eligible Returns

To help us review your request:

  • Contact LUNEXX within 7 calendar days of delivery.

  • Provide your order number and contact details.

  • Share clear photographs or videos showing the reported issue, where reasonably possible.

  • Keep the product and its accessories available for inspection or return, if requested.

Products should be returned with their original accessories and packaging where reasonably available. Missing packaging alone does not automatically invalidate a genuine claim involving a defective or incorrect item.

3. How to Request a Return

To initiate a return request:

  1. Contact our customer support team through WhatsApp or email.

  2. Provide your order number and a description of the issue.

  3. Attach relevant photographs or videos, where available.

  4. Wait for our team to review the request and provide return instructions.

WhatsApp: +92 305 7200064

Email: support.lunexx@gmail.com

Please do not send products back without receiving return instructions.

4. Return Shipping Charges

For approved returns involving damaged, defective, or incorrectly delivered products, LUNEXX will cover the reasonable return shipping costs.

Our support team will explain the return shipping or collection process.

5. Refunds and Replacements

Once a return request is reviewed and approved, LUNEXX will arrange an appropriate resolution, which may include:

  • A replacement product, subject to availability.

  • A refund where applicable.

Refunds will be processed using an appropriate available payment method after the necessary verification.

The time required for funds to appear may also depend on the relevant bank or payment service.

6. Non-Eligible Returns

Under our standard policy, we do not accept returns for:

  • Change of mind.

  • Personal preference.

  • Products damaged through misuse or improper handling after delivery.

  • Issues unrelated to an original product defect or fulfillment error.

Applicable consumer rights remain unaffected.

7. Return Address

LUNEXX

Lahore, Pakistan

Full return address: [TO BE PROVIDED AFTER RETURN APPROVAL]

Customers must contact our support team before sending any return shipment.

8. Contact Information

Email: support.lunexx@gmail.com

WhatsApp: +92 305 7200064

Business Location: Lahore, Pakistan

We appreciate your understanding and thank you for choosing LUNEXX.