Shipping & Delivery Policy

Last Updated: October 27, 2026

Welcome to LUNEXX. We are committed to providing a convenient, reliable, and transparent shopping experience for our customers throughout Pakistan.

1. Delivery Coverage

LUNEXX offers nationwide delivery across Pakistan, subject to courier service availability and accessibility.

2. Estimated Delivery Time

Our standard estimated delivery time is 5–8 business days.

Business days exclude Sundays and public holidays.

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, remote delivery locations, or circumstances beyond our reasonable control.

3. Shipping Charges

We offer FREE SHIPPING on all orders across Pakistan.

There are no standard shipping charges for eligible domestic orders.

4. Order Processing and Dispatch

Orders are processed after successful order placement and any required verification.

For Cash on Delivery orders, our team may contact customers to confirm their order details before dispatch.

For Bank Transfer orders, payment verification may be required before processing or dispatch.

5. Order Tracking

Where tracking information is available, customers may contact our support team to request an update on their shipment.

6. Incorrect Delivery Information

Customers are responsible for providing accurate contact information, delivery addresses, and telephone numbers.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

7. Delayed or Undelivered Orders

Although we aim to deliver orders within the estimated timeframe, unexpected delays may occur.

If your order has not arrived within the expected delivery period, please contact our support team for assistance.

8. Customer Support

For shipping inquiries, delivery updates, or assistance:

Email: support.lunexx@gmail.com

WhatsApp: +92 305 7200064

Business Location: Lahore, Pakistan

Thank you for shopping with LUNEXX.